Less repeated work.
Carry patient details between steps, so staff spend less time re-entering information and reconstructing the same case.
From the first patient call to the final payment.
AI agents for
medical practice
operations.
Answer calls. Book visits. Check coverage. Follow up on claims. Rellin is building AI agents to do the administrative work in the systems your practice already uses.
For independent medical practices
One continuous routeWorkflow in motion 01 / 05
01
Patient accessCall, referral, or intake arrives
02
CoverageEligibility and auth requirements checked
03
EncounterCare and documentation connected
04
ClaimSubmission and payer response followed
05
PaymentResult matched and reconciled
Rellin / in motionCapture the request and identify what is missing.
From first call to final payment.Scroll to explore
More room for patient care
Give your team
their day back.
The phone rings while your front desk is chasing an approval. Your biller opens another portal to find out why a claim is unpaid. Rellin is being built to handle the calls, checks and follow-up that keep pulling staff away from patients.
The workload keeps coming.
Each appointment creates work before and after the visit. Your team has to get it done while new calls, referrals, and claims keep arriving.
FirstGet patients scheduled
Answer the call, collect intake details, process the referral, and find an appointment.
NextGet visits ready
Check coverage, collect missing records, and secure required approvals.
FinallyGet practices paid
Submit claims, resolve denials, follow up with payers, and reconcile payments.
Why Rellin
More work completed.
Less work for your team.
Every patient visit creates a chain of tasks. When the work stops at a call, a portal or an inbox, your staff have to pick it up again.
Rellin is designed to carry that work through: use the patient context already available, take the next action in your existing systems, and bring your team in when a decision needs a person.
Follow-up that stays on track.
Keep missing records, pending approvals and unpaid claims moving with a clear next action and an owner.
Your team stays in control.
Set the rules, approve sensitive actions and review exceptions with the context needed to act.
Inside Rellin
An agent does the work.
Your team sees the result.
Choose an example below. See what starts the task, what Rellin is designed to do, and what comes back to your team. These examples describe the product we’re building.
Rellin / agent activityProduct concept
Scheduling agent
A new time, confirmed.
Request: “I can’t make Thursday. Can I come in next Tuesday?”
01Check identity, visit rules and available timesChecked
02Confirm the new time with the patientConfirmed
03Update the schedule and send confirmationCompleted
Result: one updated appointment in the scheduling system. Clinical questions or unavailable slots go to staff.
The whole practice journey
From a patient request
to a completed task.
The product spans the front office, insurance and billing. Each agent has a specific job, a clear completion check, and a handoff to your team when approval or judgment is needed.
01 / Get patients inAnswer patients.
Answer patients.
Book appointments.
Handle patient calls and incoming referrals. Collect the details your practice needs, offer available times, and write the confirmed booking into your schedule.
Voice callsScheduling & reschedulingPatient intakeReferral processing
02 / Get visits readyCheck insurance.
Check insurance.
Handle prior auth.
Check the patient’s plan and benefits for the visit. Gather required records, prepare authorization requests for review, and follow up until the payer responds.
Eligibility checksBenefits investigationPrior authorizationsMissing-document follow-up
03 / Get practices paidSubmit claims.
Submit claims.
Follow up to payment.
Prepare and submit claims using approved billing information. Correct supported rejections, follow up on unpaid claims, and reconcile remittances with the account.
Claim preparationRejections & denialsPayer follow-upPayment reconciliation
Each implementation is scoped to your practice’s workflows and systems.
The front office, connected
Answer the call.
Complete the request.
A patient calling to reschedule should leave with a confirmed time. Our voice-agent design checks practice rules and availability, confirms the patient’s choice, updates the appointment and sends a confirmation. Clinical questions go to your staff.
Discuss a phone workflowPatient conversationIllustrative flow
“I can’t make Thursday. Is there anything available next Tuesday?”
Patient requests a new timeAppointment updated
01Check available times
02Confirm the patient’s choice
03Update schedule and send confirmation
Workflow example · Clinical questions and urgent concerns are handed to staff.
How the system works
A clear start.
A confirmed result.
Receive the task
A patient calls, a referral arrives, a visit needs coverage checked, or a claim needs follow-up.
Check the record
Find the right patient, read the relevant records and apply the practice’s rules.
Take action
Book the appointment, submit the reviewed request or contact the payer in the connected system.
Confirm and follow up
Save the confirmation or payer response. Keep unresolved work open with an owner and a next step.
Works across the stack
Keep the systems
your team already uses.
Your EHR holds the record. Your scheduling system holds appointments. Clearinghouses and payer portals hold claim and coverage updates. Rellin is designed to carry out the work between them and write the result back.
Your existing stack
EHR & practice managementAppointments, records, charges, and patient context
ClearinghousesClaim submission, edits, and rejections
Payer portals & APIsCoverage, authorizations, claim status, and payment
RellinSpecialized AI agentsPatient access. Insurance. Billing.
ReadCompleteConfirm
One practice-wide view
Next actionWhat should happen now
Human reviewWhat needs judgment
Verified resultWhat happened and why
Specific connections and supported actions are scoped with each practice.
Built for accountability
Know what happened.
Know what needs you.
A booking needs a confirmation. An authorization request needs a receipt and a payer decision to track. An unpaid claim needs a follow-up date. Your team should be able to check each result, not just see a “done” badge.
- 01 Review the action and the confirmation from the source system.
- 02 Approve sensitive changes before an agent submits them.
- 03 Get exceptions with the reason, evidence and next action.
Example / authorization request
Missing clinical noteStaff input needed
Payer requirements checkedSource · Payer portal
RecordedSupporting documents gatheredSource · Patient record
VerifiedSigned clinical note missingOwner · Clinical staff
Needs reviewBuilt around the practice
Less chasing.
Clearer ownership.
Each team needs to know what is already handled and what still needs their attention.
Spend less time returning to the same request.
See confirmed appointments, incomplete intake and referrals waiting on documents. Pick up patient requests that need a person.
Open the claim with the answer already there.
Review the payer response, documents and proposed correction together. Spend less time reconstructing what happened.
See whether work is actually getting done.
Track completed work, overdue follow-ups, staff review and the time your team still spends on each task.
Less manual work.
More time for your patients.
Talk to founder
Show us what keeps
your team busy.
Tell us about your practice and the work you want automated. We’ll discuss your systems, task volume and what a useful first implementation would need to achieve.
For practice leaders, front-office and billing teams.